A STANDARD OPERATING PROCEDURE VIDEO FOR DAUNI SPA AND BEAUTY HOUSE TO STANDARDIZE ITS THERAPISTS’ SERVICE QUALITIES

Authors

  • Debry Yusi Sandria English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia
  • Jusuf I Ibrahim English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia

DOI:

https://doi.org/10.9744/katakita.5.1.34-38

Keywords:

Environmental Accountability, Struktur Komite Audit, Kinerja Perusahaan, Lingkungan Fisik, Perusahaan-perusahaan Indonesia

Abstract

Dauni Spa, the company where I did my internship, provides spa treatment, sauna, and salon service. During my internship at Dauni Spa, I found there are various practices of massage techniques performed by the therapists that lead to inconsistency in the service qualities. This problem certainly resulted in unsatisfactory treatment because the customers would not be satisfied to receive inconsistent service quality. Aside from this problem, many newly-recruited therapists did not know the standard procedures of massage in Dauni Spa while they needed to start working very soon. Therefore, I intend to make a standard operating procedure (SOP) video as a solution to the problems. For the newly recruited therapists, the SOP video can give effective and efficient instructions of the standard procedures in Dauni Spa. For the old therapists, this video works as a standard service quality that should be put into practice by all therapists. The basic content of this video is the procedures of the massage and a little background information about Dauni Spa. From this video, there are some benefits that Dauni Spa can get. It can complete the written SOP that they have, cut down the cost of a trainer, and bring a good impact to the customers’ satisfaction.

References

Akyar, I. (2012). Standard Operating Procedures (What Are They Good For?).INTECH Open Access Publisher.

Anderson, C. (2013, July 11). How to Add Verb Power to Your Procedures.Retrieved January 11, 2017, from https://www.bizmanualz.com/write-better-procedures/how-to-add-verb-power-to-your-procedures.html

Benge, V.A. (2010, January 25). What Is the Purpose of an SOP? Retrieved January 11,2017, from http://www.ehow.com/facts_5916228_purpose-sop_.html

Downloads

Issue

Vol. 5 No. 1 (2017)

Section

Articles

License

Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. 
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal. 
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).