Ruth, Amelia, English Department, Faculty of Letters, Petra Christian University, Surabaya, Indonesia, Indonesia

• Vol 4, No 2 (2016) - Articles
  THE APOLOGY STRATEGIES USED BY CUSTOMER SERVICE OFFICERS OF A LOCAL BANK IN SURABAYA
  Abstract  PDF

Supported by:

Indexed in:

  

   

Tools:

 

Stats (installed since 17 December 2018)
View My Stats