Vol 3, No 3 (2015)

Table of Contents

Articles

THE APOLOGY STRATEGIES USED BY A BUDGET HOTEL FRONT OFFICERS IN HANDLING CUSTOMER COMPLAINTS
Vivere Talo, Josefa J. Mardijono
PDF
1-8
WRITTEN TELEPHONING GUIDELINES FOR THE OPERATORS OF LOTUS GARDEN HOTEL KEDIRI
Yenny Wong, Julia Eka Rini
9-13
A TRAINING MATERIAL: A SOLUTION TO HELP FRONT OFFICE STAFFERS AND ATTRACT MORE CUSTOMERS FOR IBIS SURABAYA CITY CENTER HOTEL
Fransisca Vina Esterina, Samuel Gunawan
PDF
14-19
A COMPANY PROFILE FOR IBIS SURABAYA CITY CENTER HOTEL
Grace Hennessy, Samuel Gunawan
PDF
20-25
A Company Profile: A Way to Get More Customers for Irama Mas Yamaha Music School Surabaya
Pamela Felita Santoso, Julia Eka Rini
PDF
26-30
A MARKETING BOOKLET: A SOLUTION TO COPE WITH THE UNCLEAR IDENTITY OF HIGH POINT SERVICED APARTMENT SURABAYA
Panca Aditya Pakaya, Jusuf I Ibrahim
PDF
31-36
A COMMERCIAL WEBSITE FOR SINAR TERANG BAG COLLECTIONS AND HOME INDUSTRY: A WAY TO MAKE THE EXISTING CUSTOMERS KNOW ITS PRODUCTS AND INCREASE ITS SALES
Rachel Kurniawan, Jusuf I Ibrahim
PDF
37-42
A MARKETING BOOKLET: A WAY TO PROMOTE SWK 95 HOTEL TO ITS PROSPECTS AND CUSTOMERS
Serafine Limantoro, Jusuf I Ibrahim
PDF
43-48