Vol. 3 No. 3 (2015)

Articles

• THE APOLOGY STRATEGIES USED BY A BUDGET HOTEL FRONT OFFICERS IN HANDLING CUSTOMER COMPLAINTS

  Vivere Talo, Josefa J. Mardijono

  1-8

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• WRITTEN TELEPHONING GUIDELINES FOR THE OPERATORS OF LOTUS GARDEN HOTEL KEDIRI

  Yenny Wong, Julia Eka Rini

  9-13

• A TRAINING MATERIAL: A SOLUTION TO HELP FRONT OFFICE STAFFERS AND ATTRACT MORE CUSTOMERS FOR IBIS SURABAYA CITY CENTER HOTEL

  Fransisca Vina Esterina, Samuel Gunawan

  14-19

  • PDF

• A COMPANY PROFILE FOR IBIS SURABAYA CITY CENTER HOTEL

  Grace Hennessy, Samuel Gunawan

  20-25

  • PDF

• A Company Profile: A Way to Get More Customers for Irama Mas Yamaha Music School Surabaya

  Pamela Felita Santoso, Julia Eka Rini

  26-30

  • PDF

• A MARKETING BOOKLET: A SOLUTION TO COPE WITH THE UNCLEAR IDENTITY OF HIGH POINT SERVICED APARTMENT SURABAYA

  Panca Aditya Pakaya, Jusuf I Ibrahim

  31-36

  • PDF

• A COMMERCIAL WEBSITE FOR SINAR TERANG BAG COLLECTIONS AND HOME INDUSTRY: A WAY TO MAKE THE EXISTING CUSTOMERS KNOW ITS PRODUCTS AND INCREASE ITS SALES

  Rachel Kurniawan, Jusuf I Ibrahim

  37-42

  • PDF

• A MARKETING BOOKLET: A WAY TO PROMOTE SWK 95 HOTEL TO ITS PROSPECTS AND CUSTOMERS

  Serafine Limantoro, Jusuf I Ibrahim

  43-48

  • PDF